1-Year Limited Warranty
Products that come with a Printago warranty card are covered by a limited warranty for one year from the date you bought them, whether you ordered from our shop or from one of our marketplace stores. Not every product we sell is covered: if your package included a warranty card, at least one item in your order is. If you're not sure whether an item is covered, email us your order number and we'll check.
What's covered
Defects in materials and workmanship under normal use, such as parts that crack, break, come apart or don't fit together the way they should.
What's not covered
- Normal wear and tear, scratches and fading over time
- Damage from misuse, accidents, drops or modifications
- Heat damage, for example from a hot car, a dishwasher or long periods in direct sunlight
- Small variations in color and surface texture, which are a normal part of how our products are made
- Products bought from anyone other than us or our official marketplace stores
What we'll do
If a covered product has a defect, we'll replace it free of charge, including shipping. The warranty covers replacement only, not refunds.
How to make a claim
- Email shop@printago.io with your order number and where you bought it.
- Include a photo that shows the problem.
- We'll reply with next steps. We may ask you to send the item back.
Registering your warranty helps us find your order faster, but it isn't required. Your warranty applies either way, so keep your proof of purchase.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in it limits the rights you have under the law.